Só Verde welcomes orders from businesses, resellers, retailers, clinics, spas and other professional customers. This page explains how business purchases work and how they differ from consumer purchases. By placing an order in the course of your trade, business or profession, you accept the terms set out below. This policy is governed by Portuguese law and complies with EU Directive 2011/83/EU and Decree-Law No. 24/2014.

1. CONSUMER vs BUSINESS PURCHASES

The protections set out in our Return & Refund and Cancellation policies are based on consumer law, which protects individuals buying for personal, non-professional use.

📌 IMPORTANT — When you buy as a business (acting for purposes relating to your trade, business, craft or profession), you are not classified as a consumer under EU and Portuguese law. As a result:

  • The 14-day right of withdrawal does not apply to business purchases. This statutory right is reserved for consumers under Decree-Law No. 24/2014 and Directive 2011/83/EU.
  • Returns for business orders are accepted only where the product is defective, damaged in transit, or incorrect (see Section 5).
  • By identifying yourself as a business at checkout (for example, by providing a company tax number / NIF for invoicing), you confirm you are purchasing in a professional capacity.

2. VAT, NIF & INVOICING

  • To receive a proper invoice, please provide your company name and tax identification number (NIF / VAT number) at checkout or by contacting us before your order is dispatched
  • A valid invoice will be issued for every business order
  • Portuguese businesses: Portuguese VAT (IVA) is applied at the applicable rate
  • EU businesses with a valid VAT number: the intra-community reverse-charge mechanism may apply where the VAT number is validated (VIES). In that case, VAT is accounted for by the buyer in their own member state
  • It is the customer's responsibility to provide a correct and valid VAT/NIF number. We cannot amend tax details or reissue invoices after dispatch due to incorrect information supplied by the customer                                                 ⚠️ We are unable to add or change a NIF / VAT number on an invoice after an order has been processed and dispatched. Please provide these details before completing your purchase.

3. BULK & WHOLESALE ORDERS

For larger quantities, recurring orders or wholesale enquiries:

  • Contact us directly at support@soverde.pt before ordering
  • Tell us the products, quantities and your expected order frequency
  • We will confirm availability, lead times and any applicable terms
  • Standard website stock levels may not reflect availability for large-volume orders; bulk quantities may require additional lead time from our suppliers

4. PAYMENT FOR BUSINESS ORDERS

  • Standard business orders are paid at checkout using the methods listed in our Payment Policy (card, PayPal, MB Way, Multibanco)
  • For wholesale or recurring accounts, alternative payment arrangements may be agreed in writing in advance
  • All prices are in Euros (€ EUR). VAT treatment is as described in Section 2

5. RETURNS, DEFECTS & CONFORMITY FOR BUSINESS ORDERS

Because the consumer right of withdrawal does not apply, business returns are limited to the following:

  • Defective products: items with a manufacturing fault
  • Damaged in transit: items damaged before delivery
  • Incorrect items: wrong product, size or formulation sent by Só Verde
  • To report any of the above:
  • Email us within 14 days of delivery at support@soverde.pt
  • Attach clear photographs and your order/invoice number
  • We will respond within 2 business days with next steps

In valid cases, Só Verde will offer a replacement (subject to stock) or a refund, and will cover return shipping. The commercial conformity guarantee for business-to-business sales is governed by the applicable provisions of Portuguese and EU law; the two-year consumer conformity guarantee is a consumer protection and does not automatically extend to business buyers on the same terms.

📌 Change-of-mind returns, personal preference, taste/scent/texture dissatisfaction, natural batch variation and packaging design differences are not grounds for return on business orders.

6. PRODUCT INFORMATION & RESALE

  • Product descriptions, images, ingredient lists and nutritional values are reproduced in good faith from manufacturer/supplier data — see our Return & Refund Policy, Section 1
  • Businesses reselling So Verde products are responsible for ensuring compliance with all applicable labelling, health, advertising and consumer-protection regulations in their own market
  • Product images are illustrative; packaging, labelling and batch appearance may vary without notice and do not constitute grounds for return

7. SÓ VERDE'S RIGHT TO CANCEL

As set out in our Order Cancellation Policy, So Verde reserves the right to cancel any order at its sole discretion, including for out-of-stock items, pricing errors, payment issues, suspected fraud or force majeure. In such cases a full refund is issued and the customer notified by email. This constitutes So Verde's sole obligation upon cancellation.

8. ACCEPTANCE OF THIS POLICY

By completing a business purchase at soverde.pt, the customer confirms they have read, understood and accepted this policy in its entirety. It forms part of the Terms and Conditions governing all orders placed on this website.

9. CONTACT US

For business, wholesale and invoicing queries, please reach out to us:

📧 Email: support@soverde.pt

🌐 Website: https://soverde.pt

⏰ Response hours: Monday – Friday, 9am – 6pm (GMT+1 Lisbon)